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Home Fitness Articles ACTIVE com Customer FAQs ACTIVE com Customer FAQs Published on December 19 2018 What is the 89 95 charge This is the price of our ACTIVE Advantage membership which is backed by a 100 satisfaction money-back guarantee ACTIVE Advantage is the premium membership program of ACTIVE designed to support and encourage your active lifestyle by providing exclusive discounts on thousands of activities on ACTIVE com No matter what your passions are it is our mission to make it less expensive and easier for you to pursue the activities you love When you registered for an activity through one of our ACTIVE Network systems you were presented with a 30-day trial offer of the Advantage program at the end of your registration The offer was to try the program free for 30 days and also provided you with an opportunity to claim 20 in rebates towards your future activity registrations To start the trial you were required to verify re-enter your email address and click an offer acceptance button Once the trial period ended and your annual membership began you were charged the yearly dues of 89 95 Why am I being charged from ACT ACTIVE Network processes payments for several types of activities including but not limited to reserving a campsite or tee time registering for a marathon or sports league participating in a class conference camp or membership We provide management software to a variety of industries You can find the list of industries we serve here If ACTIVE com appears on your statement there was a purchase made with your card for an activity in one of these industries using our services The merchant description you see after the ACT will likely help identify what organization is billing you for services If you are still having trouble identifying what the charge is for you may contact us by phone at 877-228-4881 A representative will be happy to help assist you Why am I being charged a processing fee The total Processing Fee imposed by The ACTIVE Network Inc or its applicable subsidiary collectively ACTIVE includes sums charged by ACTIVE as consideration for providing its software and services including without limitation promotional and marketing services to the activity organizer These sums as part of the total Processing Fee are in addition to any actual costs incurred by ACTIVE from third party providers for each transaction What is ACTIVE Advantage ACTIVE Advantage is the premium membership program of ACTIVE designed to support and encourage your active lifestyle by providing exclusive discounts on thousands of activities on ACTIVE No matter what your passions are it is our mission to make it less expensive and easier for you to pursue the activities you love Why am I being declined when processing my payment The error you have received is from our online bank system and not from ACTIVE com directly A Declined message results when the billing information entered does not match the electronic database of your financial institution or if your financial institution suspects that this is a fraudulent transaction and places a hold on your account as a security measure First please verify the following is entered correctly The correct card type is chosen The cardholder s name is entered exactly as it appears on the card no period after the middle initial if applicable The card numbers are correct with NO spaces or dashes between them The expiration date is correct The correct CSC has been inputted the CSC is located on the back of the card for Visa MasterCard and Discover and on the front for American Express If you continue to receive this message please contact your bank or credit card company directly as it is a direct message from your bank or credit card company Your registration has not been processed and you have not been charged for this event How can I get my Advantage rebate If you accepted the ACTIVE Advantage 30-day trial membership offer during your activity registration or campground reservation through one of our Active Network properties you are eligible to redeem registration rebates in the coming 12 months This gift is yours to keep and redeem regardless of whether you continue your membership after the trial period To view the full ACTIVE Advantage 30-day trial offer details and your full rebate instructions select the type of activity event that you registered for when accepting the trial offer I registered for an endurance sports activity event run tri etc Click Here I registered for a team individual sports activity baseball tennis etc Click Here I registered for a camp summer camp sports camp etc Click Here I registered for a professional event business conference etc Click Here I registered for an activity with my local community organization Park Rec department etc Click Here I made a campground reservation through ReserveAmerica com Click Here Why am I not getting my processing fee discount as an ACTIVE Advantage member The discount is applied to the processing fee when you are logged into your ACTIVE com account that is affiliated with your Advantage membership Please ensure you are logged into your ACTIVE com account prior to creating your registration You can confirm you are logged in properly if your display name is listed in the upper righthand corner of the page Please note not every event participates in the Advantage program and discounts may not apply If you have any questions regarding this or have trouble logging in please contact customer support at 1-877-228-4881 If have registered for an event previously but did not receive your discount we are happy to make an adjustment for you Please email ActiveAdvantage ACTIVE com with the event name registration ID and your email address with this request How can I see my registration in my account As long as you are logged into your account during registration you will be able to view your registration on either your My ACTIVE or My Events section of ACTIVE com You can access the links for these areas by selecting it from the dropdown box next to your display name in the upper righthand corner of the page For instances where someone else completed the registration for you or the registration was completed offline you can claim your registration so that it will be added to your account How do I claim my registration if someone else completed the registration for me or it was completed offline You can claim a registration that was completed by someone else for you or completed offline by logging into the My Events section of your account Enter your Registration ID in the Claim Registration box on the righthand side of the page Please note a registration can only be claimed one time and cannot be moved to another account once the claim registration process is completed You cannot claim a registration if you are a minor Why am I getting an error on the Waiver page when I am registering my child If you receive the error message Thank you for your interest in completing online registration through Active but unfortunately if you are under 13 years old you cannot provide us with any information about yourself and or the party you are attempting to register the birthdate that you entered in the waiver page is that of someone under the age of 18 The person completing the registration is required to be over the age of 18 and the legal guardian of the minor being registered You must enter the birthdate and provide an online signature of the guardian who is completing the form If you have received this error message and would like to continue with the registration process you can simply hit the back button and fill in the correct information How do I cancel the magazine subscription To complete the cancellation process for magazines please contact the publisher Synapse at 877-815-8301 How do I edit or transfer my online registration Some events will allow registrants to edit or transfer their registration If the event you are participating in allows this feature you will be able to make changes following these steps Log in at myevents ACTIVE com Select the Edit registration information link located under the event s name Update information as needed Click Continue Edits are allowed for the following fields Gender Date of birth Day phone Mailing address Emergency contact information How did you hear about this event User search on ACTIVE com Questions selected by the event that they allow to be edited NOTE Participants will not be able edit their name email address additional purchases or t-shirt size If you need to make changes to these fields please contact the event directly NOTE edits can only be completed if the registrant is 18 or older registered themselves online and is not part of a group-registration team If you are trying to change your Event Category info Log in at myevents ACTIVE com Select the Change event category link located under the event s name Choose a new category Update information if applicable agree to waivers and enter electronic signature Click Continue Review cart and enter payment if applicable Click Check out NOTE Participants can only complete a self-edit if the registrant is 18 or older registered themselves online and is not part of a group-registration team NOTE Participants will only be able to transfer to a category that is open for registration If the category you would like to transfer to is full or no longer accepting registrations you will not be able to complete the transfer If you are trying to transfer your registration to another participant Original Participant Log in at myevents ACTIVE com Select Transfer registration to another athlete link Enter and confirm the email address of the participant that is accepting the registration Click Submit Accepting Participant Receives an email to claim registration Follow the Claim registration link provided Sign in with ACTIVE com account or enter email address as a new user to create an account Complete the registration form Review cart and check out NOTE At this point the transfer process is complete and the original registration has been cancelled NOTE The system will NOT refund the original registration until the new participant has accepted and completed the transfer The original registrant will not receive a refund of the Active Processing Fees or any USAT membership fees if applicable NOTE Transfers can only be completed into the same category Example If the original registration was for the 5K the new registration must also be for the 5K NOTE Participants can only complete a transfer if the registrant is 18 or older registered themselves online and is not part of a group-registration team Still have questions Contact us We re here to help You may contact us by email anytime at Support ACTIVE com or by phone Monday through Friday 7 00am to 5 00pm Pacific Time Fitness Events Near You Varied Dates Advanced Tai Chi Drop in -May- August City of Fairfax Parks and Recreation Dept Fairfax VA Fitness Martial arts Register now Varied Dates Beginners Tai Chi - May-July City of Fairfax Parks and Recreation Dept Fairfax VA Fitness Martial arts Register now Varied Dates GA TabataTh May- June City of Fairfax Parks and Recreation Dept Fairfax VA Fitness Register now ACTIVE GearUp Today s Deals On Running Gear Save 15 with Active Advantage Learn More View More Running Footwear Running Apparel Running Accessories Share this article Discuss This Article Get ACTIVE on the Go Couch to 5K The best way to get new runners off the couch and across the finish line of their first 5K Available for iOS Android Latest In Fitness The Ultimate Running Shoe Guide How to Choose the Best Running Shoes for You The Ultimate Mother s Day Gift Guide for 2022 Practical Gifts to Keep Your Mom Healthy and Happy Power Through Every Workout with the Best Skullcandy Earbuds Trending Articles 8 Exercises to Reduce Shin Splint Pain How to Calculate Your Training Heart Rate Zones 4 Ways to Loosen Tight Trapezius Muscles 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